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Banking Made Easier
Get help navigating all of CUTX's online tools and skipping the wait time on our phone line. Bethany uses artificial intelligence to better serve our members.
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Need More Personalized Service? Schedule a Virtual Appointment with a CUTX Employee.
See the many benefits of a Virtual Appointment below!
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Convenient Scheduling: Members can schedule appointments at their convenience, avoiding long wait times and ensuring a dedicated time slot to address their needs.
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Flexible Interaction: Members have the freedom to choose their preferred mode of communication, whether it's through video, audio, phone, or text chat, making the process more comfortable and accommodating.
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Personalized Assistance: Virtual appointments allow for personalized one-on-one attention from a teller, ensuring that members' specific questions and concerns are addressed accurately and comprehensively.
- Expert Guidance: Screen sharing during video appointments allows tellers to provide step-by-step guidance for complex tasks such as application submissions or website navigation, ensuring members complete tasks correctly.
Bethany FAQs
- You can simply ask for an agent or representative.
- If asked to authenticate yourself again, press 5.
- You can locate your member number in your online banking account.
- Please enter your old Telephone Teller PIN. This is not the same as your debit pin.
- PIN numbers are 6-9 digits.
- Yes, just ask Bethany to “Make a Payment”. Bethany will then ask if you want to make a payment using your CUTX account and transfer funds.
- Ask Bethany to “Make a Payment.” When Bethany asks if you would like to pay with a CUTX account please say “No.” Bethany will then ask if you would like to receive a link to process a payment. If you respond “yes,” she will send you a text with a link attached for our payment processing system.