Interactive Teller Machines at CUTX

Key Takeaways

• ITMs, or interactive teller machines, look a lot like the ATMs you've come to know and love.
• ITMs operate Monday through Friday 9 a.m. to 6 p.m., and Saturdays 10 a.m. to 2 p.m. 
• You can withdraw $50s, $20s, and $5s. You cannot withdraw coins from the ITM.

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Hello there! We're the CUTX ITM team, and we're here to give you the complete run-down on our new Interactive Teller Machines (ITMs). We hope to virtually see you soon!

What is an Interactive Teller Machine (ITM)?

ITMs, or interactive teller machines, look a lot like the ATMs you've come to know and love. You simply drive up to the ITM, and you're able to video-chat live with a service specialist. It's a great way to save time when you need to come in to make a transaction.

When and Where are ITMs Available?

Visit our Locations page to see all CUTX locations that have ITMs.

What kinds of transactions can I do at the ITMs?

Between in-branch visits, ITMs, and ATMs, knowing where to go can get a bit confusing. If you're in a hurry, choosing an ITM is probably your best bet. When in doubt, simply refer to this list:

ITM Transaction Capabilities

• Withdrawals up to $2,500
• Deposits up to 50 bills and 50 checks
• All account inquiries
• Making a payment
• Line of credit advances
• Product inquiries
  

ATM Transaction Capabilities

• Withdrawals under $1,500
• Deposits with a 2-day hold on checks
• Account balance inquiries

In-Branch Transaction Capabilities

• Withdrawals over $2,500
• Deposits in excess of 50 bills and 50 checks
• Opening an account of any kind
• Making payments via the payment system
• Credit card advances
• Cashier's checks
• Printed copies of account details or statements
• Non-member check cashing

FAQs

Q: What are the ITM operating hours?
A: ITMs operate Monday through Friday 9 a.m. to 6 p.m., and Saturdays 10 a.m. to 2 p.m. 

Q: How can I access an a Virtual Service Specialist at an ITM?
A: Simply touch the screen during hours of operation.

Q: What locations have ITMs?
A: Visit our Locations page to see all CUTX locations that have ITMs.

Q: What denominations can I withdraw from an ITM?
A: You can withdraw $50s, $20s, and $5s. You cannot withdraw coins from the ITM.

Q: Can I make a deposit for a friend or relative?
A: Yes. The receipt given will not contain the account balance.

Q: Will there be a hold on funds for checks deposited at an ITM?
A: Services specialist are able to check your account history and decide if any amount of the check will need to be placed on a hold according to credit union policy.

Q: Will my loan payment be posted the same day?
A: Yes.