Our Plano branch will remain temporarily closed due to water damage. We apologize for any inconvenience this may cause, and invite you to visit one of our other branch locations. In line with the CDC guidance, all employees and members visiting a branch location will still be required to wear a mask, until further notice.
CUTX Mastercard Debit Card gives you so many extras: Digital Wallet, Contactless Payment, Text Alerts, Fraud Protection, Extended Warranty Coverage, Price Protection Coverage, Master RoadAssist® Service, Travel Assistance Services and more. It’s one awesome card. And you can carry it on your phone.
CUTX Debit Card Text Alerts mean we watch over your money 24/7. If any transactions occur over a limit you set, we’ll text you immediately. We also text you if we suspect a fraudulent charge has been presented so that you can approve or disapprove the charge. We have your back.
Store your CUTX Debit MasterCard on your mobile phone and leave the card behind. Digital Wallet stores your financial information securely. When you want to pay for something with Apple, Google, or Samsung Pay, just use your fingerprint scanner or facial recognition, and the transaction is complete. Enroll through your mobile device.
Apple Pay is the digital payment system for iOS mobile devices. Open the wallet app on your phone. Snap a photo of your CUTX Mastercard Debit Card and enter the security code from the back. Once you validate the card with CUTX, simply touch the fingerprint scanner near any compatible card reader.
Google Pay works with Android phones running the latest version of the operating system. Download Google Pay and set it up, adding your CUTX MasterCard Debit Card. Google Pay works with PIN, pattern, password, fingerprint, or retinae scanning screen locks.
Samsung Pay works with Samsung phones and has an extra feature to make it usable with terminals equipped for digital wallets and for older card readers that work on magnetic stripes. Like with the others, find the wallet app on your phone and add your CUTX Mastercard Debit Card.
If you see any unauthorized transactions on your account, call us immediately at 866-820-1075 so that we can take care of the situation for you. Whether you're experiencing fraud or need to dispute a merchant transaction, we will help you every step of the way. Alternatively you can stop by your nearest CUTX location.
You can either come in to one of our locations, click here to email the Card Services team (please include full name and last 4 digits of SSN), or you can call 972-263-9497.
To opt in to Text Alerts, log in to CUTX online banking and activate the Debit Card Fraud Alerts and Transaction Alerts under Settings & Alerts. You can set up your preferences for what triggers an alert.
Call 866-985-2273 to activate your card and add or change your PIN.
Download the wallet app that goes with your phone, Apple for iOS, Samsung or Google for Android. Take a picture of your Credit or Debit MasterCard® and enter your security code. Follow the steps provided to verify your card with CUTX. You may need to set up your fingerprint scanner. Then just pay with the touch of a finger.
If your card is lost or stolen, immediately call 972-263-9497 or 1-800-314-3828 to report it. Agents are standing by 24 hours a day, 7 days a week. We will cancel your card and issue you another. You can pick up a replacement at one of our branches or we’ll mail it to you.
If you still have your card but it is damaged, stopping by one of our branch locations in the Dallas, TX area is the fastest way to get a replacement. You can also call us at 972-263-9497 to request a new card by mail.
There are no fees for using the card at any merchant that accepts MasterCard or at one of our ATM locations. You may receive a fee for using a foreign ATM or if your card is used internationally. Most international fees are 2% of the transaction.
