We're Here to Help!
Routing Number
311079306
Loan Payoff Address
Standard Mailing
PO Box 7000
Allen, TX 75013
Attention: Payoff Dept
Overnight Physical
900 W Bethany Dr., Suite 500
Allen, TX 75013
Attention: Payoff Dept
Phone & Live Chat
Mon - Fri: 9AM - 6PM CT
*Our Member Service call center will no longer be open on Saturdays. For member service assistance, please visit any of our branch locations or chat with us via digital banking or our website.
Virtual Appointments
Book an Appointment
Lost Card, Frauds, or Disputes
Debit Cards: (214) 818-3231
Credit Cards: (866) 604-8156
Mortgage Loan Questions
(972) 705-4845
FAQs
Browse by category
Where do I send proof of insurance?
You can click here and provide the declaration page provided by your insurance company that shows Credit Union of Texas listed as lienholder. Keep in mind, a copy of your insurance card is not acceptable for this documentation.
You may send a secure email with your proof of insurance to CUTX@imcovered.com
If you'd rather send us your proof of insurance by mail or fax, please use this address or number:
CUTX
PO Box 690588
San Antonio, TX 78269
Fax: 866-830-7922
(This address is for providing proof of insurance only. Please do not send your loan payments to this address.)
If you have other questions, call us at 866-382-0069.
How long does it take to get an auto loan?
Auto loans can often be approved in only a few minutes, especially if you call or apply online. If you want to work directly with a person, you can always stop by one of our locations.
What restrictions might I face as a buyer?
First, you'll need to make sure your credit score and overall finances show that you’re likely to be able to pay the loan. Likewise, some lenders only lend for a particular network of dealers, and some dealerships only work with a particular network of lenders. Finally, some lenders will not finance certain types of makes and models.
What should my loan term be?
That all depends on your financial situation and how and when you want to pay off your loan. The longer your term, the lower your monthly payments will be. But when you make payments for more than about five years, you run the risk of owing more than your car is worth. That’s called being “upside down.” Then you may not be able to sell your vehicle until you finish paying off the loan. The average auto loan is 65 months.
Why would I get pre-approved for an auto loan?
When you're pre-approved before you shop, you know exactly how large a monthly payment you qualify for. This helps you narrow your search to cars you can afford. It also puts you in a better negotiating position with dealers who might otherwise craft a deal that would create a financial problem for you. Lenders who are not dealers don’t have cars to sell, and therefore tend to make loans that aren't risky for you.
How do I shop for interest rates?
All you need to do is go to various lenders’ websites and enter your information. They'll do an instant credit check and give you an idea of what kind of interest rate they can offer. Even a 2% rate difference can mean thousands of dollars in long-term costs, so getting a low rate is important.
How do I get my credit score?
Many sites, like Annual Credit Report, Credit Karma, and Nerd Wallet offer free credit scores. Getting your score will tell you what range of interest rate you can expect. It's also important to protect against a scam some dealers use of telling people their score is too low, and they need to pay a higher interest rate. You can use our calculators to figure out what kind of auto rate you may qualify for and roughly what your monthly payment might be.
How do I make a payment on my auto loan?
We offer several options to make it as convenient as possible for you.
- If you are a CUTX member, log into online banking and make a payment with a funds transfer
- If you're not a member, use your financial institution to pay via Bill Pay
- Make a payment through the payment system
- Call (214) 818-3231 ($15 Service Fee is applied to phone payments)
2025 Holidays
- New Year's Day (Observed) - Wednesday, January 1, 2025
- Martin Luther King, Jr. Day - Monday, January 20, 2025
- Presidents' Day - Monday, February 17, 2025
- Memorial Day - Monday, May 26, 2025
- Juneteenth, Thursday, June 19, 2025
- Independence Day - Friday, July 4, 2025
- Labor Day - Monday, September 1, 2025
- Columbus Day - Monday, October 13, 2025
- Veterans' Day - Tuesday, November 11, 2025
- Thanksgiving Day - Thursday, November 27, 2025
- Christmas Day - Thursday, December 25, 2025
Are there any downsides to FHA loans?
Because of the low down payment, these mortgages require you to pay private mortgage insurance (PMI). Also, historically the interest rates on FHA loans are higher than conventional loans, but that is not always the case.
Can I consolidate debt or take cash out in a refinance?
Texas law says that your cash-out mortgage refinance must be limited to 80% LTV (loan-to-value). That means if your mortgage balance is 60% of your home value and you have earned 40% in home equity, the state of Texas will allow you to cash out 20% of your earned home equity.
You can use that equity for a lot of different reasons - debt consolidation, home improvements, financing a large expense and more. Talk to us about a Home Equity Line of Credit (HELOC) if you're interested in accessing your home's equity.
There is a 12-day cooling off period on all HELOCs and a three-day right of rescission after closing before the funds may be disbursed.
Will I have to restart the clock on my mortgage?
Since you are basically creating a whole new mortgage, you can decide the loan terms.
You can shorten your term to 15 years, and pay your mortgage off early, or you can keep your payments low with and keep the 30 year term. We have no prepayment penalty, so you can have the best of both worlds with a 30-year mortgage but just pay extra on the principal each month. We'll work with you on structuring the loan.
What income do I need to apply for a mortgage?
A good rule of thumb is to have a mortgage payment that's no more than 28% of your income. Keep in mind, lenders also look at your debt-to-income ratio. If you add up your monthly debts—student loans, credit cards, auto loan payments, etc.—and divide them by your gross monthly income, you'll know your debt-to-income ratio. Most lenders look for a ratio of 36% or less.
How do I know if refinancing my mortgage is the right economic choice?
Before you decide, make sure you talk to us about closing costs. Keep a couple of things in mind. Sometimes a refinance will save you money in the long run but increase your payment; in other cases, you can decrease your payment and rate.
How large a down payment do I need?
To know for certain, it's best to connect with our mortgage lending team so we can help you find the right home loan for your situation.
How long will a refinance take?
They typically take 30 to 45 days, but sometimes they can happen faster. A lot of it depends on how quickly you provide the required documentation to your mortgage loan processor.
What are the advantages and disadvantages of a 15-year mortgage?
You can save thousands of dollars in interest, build equity quickly, and at the end of 15 years you’re virtually free from one of the biggest life expenses. Plus, you can often get a lower interest rate for 15-year* mortgages. On the other hand, that reduces your tax benefit if you’re eligible to deduct the interest from your mortgage. And 15-year mortgage payments are significantly more expensive every month—though not double.
What are the advantages and disadvantages of a 30-year fixed mortgage?
For advantages, you'll typically have a lower payment option because your payments are spread out over many more years. They also give you the best tax advantage, since interest on home mortgages is often tax-deductible. The best benefit, however, comes with getting a 30-year mortgage* from a lender like CUTX that charges no pre-payment penalty. With a 30-year loan you are obligated to a small payment, but you have the option of paying extra on your premium when you have it. This pays the loan off more quickly, rapidly builds equity, and reduces your overall interest expense. This can help with the biggest disadvantage of a 30-year mortgage, which is the accrual of more interest than with shorter-term mortgages.
What can I do to increase my chances of getting a mortgage?
The first step is getting a copy of your credit report. You might be surprised to know that many reports contain errors or old debts that have been paid but not cleared on the report. These errors can drag down your score, so it's important to get them fixed.
Check out our articles on strategies for budgeting and for coming up with a down payment. Improve your debt-to-income ratio by making extra payments to remove debts more quickly. Start a savings plan for a 20 percent down payment.
What closing costs are involved in a mortgage refinance?
This is difficult to say without analyzing your specific situation. It depends on a title search, a loan origination fee, an underwriting fee, an appraisal and more. We'll walk you through everything and let you know what the costs are likely to be before you commit.
What costs are associated with buying a home?
Along with the down payment and monthly payment, you have:
- Closing costs, which may be between 1% and 5% of the loan
- Property taxes
- Home insurance
Plus, as a homeowner, you’re responsible for upkeep and maintenance, so it’s a good idea to have extra money budgeted for those expenses.
What documents will I need?
Bring along Pay stubs or W2s for at least two years, the addresses where you’ve lived for two years, information about current loans and checking and savings accounts. Our mortgage specialists can guide you through the process of the application. You'll also have to pay for a credit check.
Can you get me a copy of my credit report?
Yes! With our Secure and Secure Plus checking accounts, you get free access to credit reports from all three major credit bureaus.
Do your checking accounts offer overdraft protection?
Absolutely! You can set up overdraft protection6 from a savings account or line of credit, and we can transfer money into your account for a fee of only $5. If you have Secure Plus, it costs only $1. But if you don't have the funds in any account, you may still be able to sign up for Privilege Pay7 for $35 per transaction.
How can I get my checking account number?
There are a few ways to get your checking account number. You can log into Online Banking, click on your checking account, and above your recent transactions you will see your 13 digit checking account number above your Current Balance. This is the information you need to provide for making payments from your checking or getting a direct deposit.
You can also get your account number from the bottom of your checks.
If neither of these methods applies to you, please contact us and we will be happy to assist you.
How do I get a checking account?
Schedule an appointment to visit one of our locations or apply online.
How do I get a debit card for my checking account?
All you need to do is request a card when you open your account online and we'll mail it to you once your account is opened. Or, you can pick up a new or replacement debit card by visiting one of our branch locations or calling (214) 818-3231.
How do I get a direct deposit form?
You can access our direct deposit form here.
How much does it cost for a check/draft stop payment?
You can place a stop payment on a check through Digital Banking or Telephone Teller for a $35.00 fee. If you visit a branch location or call Member Services at (214) 818-3231 the fee is $35.00.
Confidently check your balances, transfer funds, pay bills, or see your statements - anytime, anywhere with Digital Banking!
Enroll now or sign in to get started.
How much does this account cost?
Secure Checking costs only $6 a month for all the extras. There are no monthly fees for students age 25 and under.
Is there a minimum balance in checking accounts?
Opening an account requires a minimum deposit of $25. Otherwise, there are no minimum balance requirements.
How does the insurance* and purchase protection work?*
Just use your debit card to pay for items and services and you get an extended warranty or the extra insurance for up to a year.
How much does it cost for a check/draft stop payment?
You can place a stop payment on a check through Digital Banking or Telephone Teller for a $35.00 fee. If you visit a branch location or call Member Services at (214) 818-3231 the fee is $35.00.
Confidently check your balances, transfer funds, pay bills, or see your statements - anytime, anywhere with Digital Banking!
Enroll now or sign in to get started.
How much does it cost to cash my check if I have an account with CUTX?
If you have a checking account with us there is no charge to cash a check. If you do not have a checking account we will charge 2% of the check amount. If you have any questions please contact us.
How much does this account cost?
Secure Plus Checking is only $10 a month. There no monthly fees for veterans.
Is there a minimum balance in checking accounts?
Opening an account requires a minimum deposit of $25. Otherwise, there are no minimum balance requirements.
Where are the free ATMs?
We are on 2 networks that offer free ATM services to our members. These are only for withdrawals. You can only deposit funds in an ATM at our branch locations.
- Over 55,000 free Allpoint ATMs located worldwide at popular retailers such as Walgreens, Kroger, CVS, Target, Costco and more.
- Get the Allpoint mobile app.
- Over 24,000 free MoneyPass ATMs located throughout the US and Puerto Rico.
- Get the MoneyPass mobile app.
Do I have to have good credit to open a personal line of credit?
Your credit score and payment history will definitely impact your ability to qualify for a line of credit.
Do I have to pay the balance in full every month?
You must make your minimum monthly payment which includes interest and principal, as long as there is a balance on the line of credit. But you do not have to pay the entire balance off every month.
How do I apply for a CUTX Credit Card?
You have a couple of options. Either apply online here or stop by one of our branches.
How do I pay my credit card bill?
You can mail a payment to:
Credit Card Payments
P.O. Box 660493, Dallas, TX 75266-0493
Overnight Payments:
560 Carillion Pkwy, St. Petersburg, FL 33716
How do I get the money out when I need it?
The easiest way to access your line of credit funds is to make a transfer to your checking or savings account of choice. You can initiate a funds transfer through online or mobile banking, at a CUTX location, or at a CUTX ITM.
You can also talk to a CUTX loan specialist about setting up your personal line of credit to act as automated overdraft protection for your checking account.
How do I make a payment on my personal line of credit?
- If you're a CUTX member, log in to online banking and make a payment with a funds transfer.
- If you're not a member, use your financial institution to pay via Bill Pay.
- Make a payment through the payment system.
- Pay over phone: Call 972-263-9497, choose option 4 for Member Services ($15 Service Fee is applied to phone payments)
- Make an automated payment through Telephone Teller: Call 972-263-9497, choose option 1
How long does it take to get a personal loan?
In Most cases we can fund your loan the same day! Either apply online here or stop by one of our branches.
How long is the loan term?
Terms differ from loan to loan, too. Loan terms range from as brief as six months to as long as five years. Longer loan periods have lower monthly payments but a larger overall cost with interest. Our loan experts can help you structure a loan that fits your budget and goals.
How much can I borrow on a personal line of credit?
That is determined by what your needs are as well as your credit score and other factors. Contact a loan specialist to structure the personal line of credit that will work best for you.
What are the interest rates on a CUTX personal line of credit?
The interest rate on your CUTX personal line of credit will depend on your credit score at the time you apply. Rates for an unsecured personal line of credit tend to be lower than rates for credit cards and other types of unsecured debt.
The current interest rate for a CUTX Personal Line of Credit is 12.00% APR*.
What can I do with a personal loan?
<div>The possibilities are endless – education costs, home improvement, covering expenses during an emergency. We can help you figure out the best solution for what you need.</div>
What is Skip-A-Pay?
It's our way of providing you some financial relief when you need it by allowing you to skip up to two payments on a qualified loan per year. "Qualified" means your payments must be up-to-date and you must have made at least four payments prior to skipping. Check out the details of Skip-A-Pay.
What do I do if I lose my card or it gets stolen?
Act quickly by calling 1-866-604-8156 anytime to report your card lost or stolen. We'll freeze your card and help you get a new one to protect your account. A new PIN will be assigned to your debit card, which you can change after you receive our PIN mailer.
How do I get the money out when I need it?
The easiest way to access your line of credit funds is to make a transfer to your checking or savings account of choice. You can initiate a funds transfer through online or mobile banking, at a CUTX location, or at a CUTX ITM.
You can also talk to a CUTX loan specialist about setting up your personal line of credit to act as automated overdraft protection for your checking account.
What is Payment Protection and how do I sign up?
Payment Protection is a great way to protect you and your family when the unexpected happens. This voluntary protection program is designed to help you get relief from payments when you need it most after you're laid off, you become disabled, or worse. It's easy to enroll. Just call us at 972-705-4804.
Your purchase of Payment Protection is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a credit card. Certain eligibility requirements, conditions, and exclusions may apply. Please contact your loan representative, or refer to the Member Agreement for a full explanation of the terms of Payment (Debt) Protection. You may cancel the protection at any time. If you cancel protection within 30 days you will receive a full refund of any fee paid.
What is your SWIFT code?
The Credit Union does not have a swift code. We have a routing number, 311079306. All international wires must come via a United States Bank.
Financial institutions use routing numbers in order to process payments electronically. Some examples of electronic payments that CUTX provides are bill pay, wire transfers, and direct deposits.
Using Digital Banking you are able to use all of these electronic payment methods from your home in a safe and secure environment. Enroll now!
How can I submit a secure email?
You can send a secure e-mail through Online Banking. Simply log into Online Banking and select "Message Center" from the "All Services" menu.
Are you signed up for Online Banking? It's easy! Just select enroll now or sign in to send us a secure e-mail.
How do I sign up for Digital Banking?
Now you can bank with CUTX conveniently and securely from your desktop, tablet, Apple or Android mobile device. Just download our free app, make sure you're registered for our free Online Banking and you'll be able to:
- View account balances and transaction histories
- Transfer funds between CUTX accounts and external accounts
- Transfer money to family and friends
- Make a check deposit
- Pay a bill
- View rates
- Find your nearest ATM or branch location
- And more!
You can click here to register for Online Banking or if you need help please click here.
Where can I access tax forms online?
If your account made over $10.00 in interest we will provide you with a 1099-INT. You can check your Year To Date (YTD) interest on the bottom of every statement.
If you made a withdrawal from your IRA you will receive a 1099-R. You can view and print these documents in Online Banking under the Menu, Services, and Statements.
How do I sign up for Bill Payer?
Log in to Online Banking through our site or a mobile device, then go to the Menu then click Bill Payment. After you agree to the Terms and Conditions you will be ready to go.
With Bill Payer, you can conveniently pay almost any bill--from the babysitter to the cable company--right from your computer. All you need is a CUTX Secure or Secure PLUS Checking account and access to CUTX Online Banking. Bill Payer gives you the flexibility of scheduling payments a few days from now up to a year in the future.
How do I deposit checks online?
Remote deposit is available with the CUTX mobile app. For further instructions, and to download the app, go to our Digital Banking page to learn more!
How do I transfer money into a different account?
At CUTX we have several convenient options to assist you in transferring funds! With digital banking you can securely move funds from your internal accounts here to outside financial institutions with ease! Simply log in to Digital Banking, click on All Services and then Funds Transfer to see all the different options we offer.
If you need funds moved quickly we also have wire services available Monday through Friday.
What is the service fee for using Digital Banking?
Digital Banking is fee free! Confidently check your balances, transfer funds, pay bills or see your statements - anytime, anywhere with Digital Banking!
Are you signed up for Digital Banking? With Bill Payer, you can conveniently pay almost any bill--from the babysitter to the cable company--right from your computer. All you need is a CUTX Secure or Secure PLUS Checking account and access to CUTX Online Banking. Bill Payer gives you the flexibility of scheduling payments a few days from now up to a year in the future.
Enroll now or sign in to pay your bills.
Is my account information available 24 hours a day?
Yes! You can view your account at any time through Online Banking or the CUTX mobile app.
Are you signed up for Digital Banking? Confidently check your balances, transfer funds, pay bills or see your statements - anytime, anywhere with Digital Banking!
Have you used Bill Payer yet? With Bill Payer, you can conveniently pay almost any bill--from the babysitter to the cable company--right from your computer. All you need is a CUTX Secure or Secure PLUS Checking account and access to CUTX Online Banking. Bill Payer gives you the flexibility of scheduling payments a few days from now up to a year in the future. Enroll now or sign in to pay
bottom content area
How do you invest in the community?
We take great pride in our community and love to give back. Please visit our About Us page to learn more.
What is the Truth-In-Lending Act?
The Truth in Lending Act (TILA) of 1968 is a United States Federal Law designed to protect Consumers in credit by requiring clear key terms of the arrangement and all costs. The sole purpose is to promote the informed use of credit by requiring disclosures about terms and costs to the consumer.
How late are you open?
What is a credit union?
A nonprofit-making money cooperative whose members can borrow from pooled deposits at low interest rates.
Is my money insured?
Yes! Deposits are insured by the National Credit Union Association, NCUA. Deposits are insured for up to $250,000 for each membership account. NCUA insurance differs from traditional deposit insurance because it is funded by the credit unions themselves and is believed to be a much healthier and safer insurance fund. Visit NCUA.gov to learn more!
Can I use Credit Union of Texas as a shared branch?
Currently we do not allow members of other credit unions to come and use our locations as shared branches. This allows us to provide better service to our members.
What is my member number?
Your savings account number (or member number) is your unique identifier at CUTX. Your savings, checking, credit cards, and loans are all tied to the member number. It is imperative not to share your member number with anyone!
Trying to locate your member number? There are a few ways to get your member number. Your member number (or savings account number) is listed in the upper right hand corner of your monthly or quarterly statement. Are you signed up for e-statements? If so, simply log into online banking and download your statement from the "Services" menu.
If neither of these methods applies to you, please contact a Service Specialist at 972-263-9497 or 1-800-314-3828 who will be happy to assist you!
How do credit unions differ from banks?
Banks are designed to make a profit, whereas Credit Unions are owned by their members. Here at CUTX, each of our members has a stake in the company. Our profits don't go to a small group of investors; they go to every one of our members in the form of lower interest rates, lower fees, and better service! Not a member yet? Becoming one couldn't be easier; just visit us here to learn how.
bottom content area