Banking Made Easier
Get help navigating all of CUTX's online tools and skipping the wait time on our phone line. Bethany uses artificial intelligence to better serve our members.
Need More Personalized Service? Schedule a Virtual Appointment with a CUTX Employee.
See the many benefits of a Virtual Appointment below!
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Convenient Scheduling: Members can schedule appointments at their convenience, avoiding long wait times and ensuring a dedicated time slot to address their needs.
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Flexible Interaction: Members have the freedom to choose their preferred mode of communication, whether it's through video, audio, phone, or text chat, making the process more comfortable and accommodating.
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Personalized Assistance: Virtual appointments allow for personalized one-on-one attention from a teller, ensuring that members' specific questions and concerns are addressed accurately and comprehensively.
- Expert Guidance: Screen sharing during video appointments allows tellers to provide step-by-step guidance for complex tasks such as application submissions or website navigation, ensuring members complete tasks correctly.
Bethany FAQs
- You can simply ask for an agent or representative.
- If asked to authenticate yourself again, press 5.
- You can locate your member number in your online banking account.
- Please enter your old Telephone Teller PIN. This is not the same as your debit pin.
- PIN numbers are 6-9 digits.
- Yes, just ask Bethany to “Make a Payment”. Bethany will then ask if you want to make a payment using your CUTX account and transfer funds.
- Ask Bethany to “Make a Payment.” When Bethany asks if you would like to pay with a CUTX account please say “No.” Bethany will then ask if you would like to receive a link to process a payment. If you respond “yes,” she will send you a text with a link attached for our payment processing system.