How do I cancel or dispute a transaction?
If a transaction was done on your Debit Card or Credit Card you will need to contact the merchant to issue a refund. If you are unable to contact the merchant you may be able to dispute the transaction. If this was a transaction on your Debit MasterCard, please call 866-820-1075. If this was a transaction on your Platinum or Platinum Rewards MasterCard please call 800-234-5354. Both of these options are available 24/7 to assist you. If the item is a Check, ACH, Bill Pay or you are not sure please contact us at your earliest convenience and we will be more than happy to assist you. **Certain fees may apply when placing Stop Payments on checks or ACH items.