What do I do if I lost my credit/debit card?
Call 972-263-9497 or 1-800-314-3828 anytime to report your card lost or stolen. The representative will mark the card lost or stolen immediately. Additionally, you will want to request a new debit card and PIN. A new PIN will be assigned to your debit card, however, you may customize your PIN once you receive the new card and PIN mailer.
Generally, it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the Service Specialist for alternative delivery options.