Online Bill Pay Tutorial Video Transcripts

Bill Pay Overview

What's more reassuring than being in control of your finances? Keeping control of your bills. With Bill Pay, you have the power to stay on top of your finances with ease and efficiency. Free yourself from the hassle of writing checks and the clutter that comes with the traditional ways of paying bills. Online Bill Pay also makes a great alternative to paying your bills on multiple websites every month. Let's take a look.

Adding & Updating Payees

The first step in paying your bills online is setting up your Payees. You can do this in the Payments page by clicking "Add a Payee". Then select what kind of payee you’d like to send money to: a company, an individual, or a bank or credit union. Fill out all the required fields on the next page for the payee’s entry. A recent bill or statement should have all the necessary details. Saving the details will add the Payee to your list on the Payments page.

Bill Pay Categories

If you consistently use Bill Pay, you may have a long list of payees. Split your payee list into different groups to help make paying your bills more efficient. To make a new payee category, click “Add Category”. Enter a name for the category, then select which payees you’d like to include. Then you can use the Category drop-down list to filter your Payments page. Click on one of them to view all Payees in that Category. In "My Account", you'll find the option to view and edit all your Payee Categories. With the Edit button, you can change the title of the selected category, add or remove payees from that category, or delete it all together. Click “Submit” to save any changes.

Bill History

Having trouble remembering any of your bill payments? Your last few payments will appear in the History section of your Payments page. Select “View More” to see the History page. Browse through or use the Search bar to look for a specific bill or narrow down the results. Most of the details of the payment are outlined in the entry on the History page, but you can click “View” to see the details for a specific payment in a new window.

Making Payments

Within your Payments page, you have full control over scheduling your monthly bill payments. After you've set up a Payee, you will see it along with everything you need to schedule a payment. On the Payee entry, select the account you wish to pay from. Then enter the amount to pay and the payment date. You can also use the Calendar tool to set the payment date. You can also set up multiple payments at the same time. Fill out all the details for each Payee, and then select "Submit Payments". All your bills will be scheduled simultaneously.

Recurring Payments

It may be convenient to set up a Payee to receive payment automatically on a monthly basis, instead of remembering to schedule each of those payments. With our Recurring Payment option, you can have the confidence that your bills will be paid on time without your constant supervision. First, navigate to the Payments page. Find the Payee entry, and select what account you’d like to pay from in the drop-down list. Then enter the amount and process date. When you set up a single payment, you can click “Make it Recurring” to set it up as an automatic payment. Enter the payment information and specify the frequency of payments. Be sure your payment funds are in your account about five business days before the scheduled payment. Funds will be pulled from the account prior to the day they are transferred to the payee. If you have insufficient funds, we will notify you to let you know that bill hasn’t been paid as requested.

Pending Payments

Our payment scheduling features keep you on top of your payments with a few quick and easy steps. In the Payments page, find the Pending box on the side of the window. This includes a few of your payments that are about to process, with an Edit button for each one. Select “View More” to view a list of all your pending scheduled payments. The entries will be listed by the preferences you select in the Search bar. Each entry will include details about the payment and an Edit button for making changes to the payment.

Editing Payments

Once you’ve scheduled a payment, you have the ability to change or cancel it up until the day it starts processing. This convenient feature gives you the freedom to change the way you make your payments or fix any mistakes you make. To edit a payment, click the Edit button for that payment in the Pending Payments list. This will open up an Edit page where you can change the account to pay from, the amount to pay, and the payment date. To cancel the payment altogether, check the box labeled "I would like to stop this payment". Click "Submit" and the changes will take effect immediately.

Transferring Money

Our Bill Pay service also offers an Account-to-Account transfer feature. On the Transfers page, you’ll find everything you need to send money to an account you have at any other institution. The Transfer Accounts list shows you each account you have established for transfers. The Accounts you use for Bill Pay will be set up automatically. Click “Add Account” to link an additional account. Enter the necessary details and continue to save the account for transfers. To make a transfer, select the account you’d like to send money from and the account you’d like to send money to. Then enter the amount to send and the date to process the transfer. And just like with Bill Pay, you can set the transfer as recurring, or submit multiple transfer entries at once.