Interactive Teller Machines at CUTX

Written by Credit Union of Texas
Published March 1, 2019
How to use the ITMs at CUTX. How to use the ITMs at CUTX.

Hello there! We're the CUTX ITM team, and we're here to give you the complete run-down on our new Interactive Teller Machines (ITMs). We hope to virtually see you soon!

What is an Interactive Teller Machine (ITM)?

ITMs, or interactive teller machines, look a lot like the ATMs you've come to know and love. You simply drive up to the ITM, and you're able to video-chat live with a service specialist. It's a great way to save time when you need to come in to make a transaction.

When and Where are ITMs Available?

Visit our Locations page to see all CUTX locations that have ITMs.

What kinds of transactions can I do at the ITMs?

Between in-branch visits, ITMs, and ATMs, knowing where to go can get a bit confusing. If you're in a hurry, choosing an ITM is probably your best bet. When in doubt, simply refer to this list:

ITM Transaction Capabilities

  • Withdrawals up to $2,500
  • Deposits up to 50 bills and 50 checks
  • All account inquiries
  • Making a payment
  • Line of credit advances
  • Product inquiries
  • Withdraw cash in any denomination ($1, $5, etc.)

ATM Transaction Capabilities

  • Withdrawals under $1,500
  • Deposits with a 2-day hold on checks
  • Account balance inquiries

In-Branch Transaction Capabilities

  • Withdrawals over $2,500
  • Deposits in excess of 50 bills and 50 checks
  • Opening an account of any kind
  • Making payments via Speedpay
  • Credit card advances
  • Cashier's checks
  • Printed copies of account details or statements
  • Non-member check cashing

FAQs

Q: What are the ITM operating hours?
A: ITMs operate Monday through Friday 9 a.m. to 6 p.m., and Saturdays 10 a.m. to 2 p.m. 

Q: How can I access an a Virtual Service Specialist at an ITM?
A: Simply touch the screen during hours of operation.

Q: What locations have ITMs?
A: Visit our Locations page to see all CUTX locations that have ITMs.

Q: What denominations can I withdraw from an ITM?
A: You can withdraw $50s, $20s, and $5s. You cannot withdraw coins from the ITM.

Q: Can I make a deposit for a friend or relative?
A: Yes. The receipt given will not contain the account balance.

Q: Will there be a hold on funds for checks deposited at an ITM?
A: Services specialist are able to check your account history and decide if any amount of the check will need to be placed on a hold according to credit union policy.

Q: Will my loan payment be posted the same day?
A: Yes.