CUTX COVID-19 Information

Written by CUTX
Published March 19, 2020
CUTX Branch CUTX Branch

COVID-19 Updates for CUTX

03/19/2020

  • In response to guidance from the Center for Disease Control and Prevention, and federal & local authorities, Credit Union of Texas will temporarily close the lobbies of our branch locations effective Friday, March 20, 2020 through April 6, 2020.
  • Branches will remain staffed to serve our members through drive thru lanes and ATMs. Our call center can be reached at 972-263-9497 to answer any questions or concerns that may arise. Online and mobile banking services also allow you to virtually bank anytime, anywhere. You can read the full message below.

03/13/2020

  • We recently increased the frequency of cleaning throughout the day with a focus on high traffic areas in the branches.
  • We're encouraging all employees to take health precautions recommended by the Centers for Disease Control and Prevention (CDC), and have asked our employees to monitor their health before coming to work.


Credit Union of Texas is committed to you.


In response to guidance from the Center for Disease Control and Prevention, and federal & local authorities, Credit Union of Texas will temporarily close the lobbies of our branch locations effective Friday, March 20, 2020 through April 6, 2020. We will monitor the situation and adjust accordingly to do what is best for the health and safety of our employees and members. We will provide updates via email, website and social media channels.

Branches will remain staffed to serve our members through drive thru lanes and ATMs. Our call center can be reached at 972-263-9497 to answer any questions or concerns that may arise. Additionally, through our partnership with Allpoint and MoneyPass, members have access to over 80,000 surcharge free ATMs nationwide. You can visit our website or use our mobile app to find a location nearest you with drive thru accessibility or ATM. Online and mobile banking services also allow you to virtually bank anytime, anywhere. Please visit cutx.org to enroll, access, and manage your account.

If you are experiencing financial difficulties, we are here to help. We have options to assist with your CUTX accounts through programs like Skip-A-Pay. You can contact member services at 972-263-9497 or get assistance online here.

As always, you are our top priority. We thank you for your patience and understanding during this time.