Accessibility Policy

Credit Union of Texas strives to provide exceptional service to all of our members. As such, we provide access to all of our banking services for people with disabilities.

Website Accessibility

Credit union of Texas is committed to ensuring our website is accessible for all of our member and website visitors with the following:

  • Ability to Modify Text / Image Size
    Most web browsers allow for users to adjust the text and image size of web pages for easier viewing, especially for members with decreased vision capabilities.
  • Use of Cascading Style Sheets (CSS)
    The use of CSS follows the principle of separating content from the presentation of our website pages. If members have difficulty reading these web pages because of the fonts or colors, the CSS can be disabled on the web browser being used.
  • Use of Alternative Text Descriptions for Images
    For members who are visually impaired, we actively use “alt text” descriptions with all of our images, which is compatible with text-to-speech software and allows website visitors with visual disabilities to have an accurate experience when they visit our site.
  • Adobe® Portable Document Format (PDF) Files
    Some of the information on our website is provided in a PDF format. We recommend the use of Adobe Acrobat® Reader® v. 6.0 or higher, which comes installed with Read Out Loud, a Text-to-Speech (TTS) tool. This software is able to read text that is contained in the document window.

Physical Accessibility

Credit Union of Texas’s banking facilities and ATMs are available to all members. Therefore, to ensure access, we provide the following physical accessibility features:

  • Audio/Braille-Enabled ATMs
    All of the Credit Union of Texas ATMs feature a braille keypad and are audio-enabled with voice guidance, which allows members to conduct ATM transactions by providing instructions through a headset or via braille instructions. Headsets need to be provided by members and are not available at stores or ATMs. Additionally, to ensure the security of members utilizing the audio-enabled features of our ATMs, such ATMs are equipped with privacy screens and/or features that render the ATM screen blank for greater security.

    Our ATMs also meet height and reach requirements of the ADA Accessibility Guidelines. Credit Union of Texas regularly audits the accessibility functionalities of our ATMs to ensure continued compliance with all applicable state and federal ADA regulations and requirements.

  • Barrier-Free Banking Facilities
    We work to ensure our stores are compliant with the standards of the Americans with Disabilities Act (ADA) and all the accessibility guidelines. We regularly review our stores and other facilities for accessible parking spaces, walkways, entrances and lobby areas, as well as accessible connection counters, safe deposit vaults and other amenities.

    Additionally, all new facilities constructed for Credit Union of Texas are reviewed by a registered accessibility specialist to confirm compliance with current ADA regulations.

Auxiliary Aids for Communication

To communicate effectively with our members, we are committed to providing the following auxiliary aids:

  • Telecommunications Devices for the Deaf (TDD) via Relay Service
    Our Contact Center accepts TDD calls via a relay operator service for members that utilize these devices. Members can reach the Contact Center during our regular hours by calling (972) 263-9497 or (800) 314-3828.
  • Assistance with Reading or Completing Paperwork
    For members who are visually impaired, our store staff can read paperwork and other literature aloud, as well as assist in completing forms and other paperwork. Documents can be enlarged via enlarged photocopies or on an employee’s computer screen for the member to read. Members can also request to have documents and forms emailed to them.

For members who are hearing impaired, our store staff and Contact Center can provide written communications explaining our products, services, procedures and other information. Additionally, private meetings can be requested in the stores. For more information, please call (972) 263-9497 or (800) 314-3828.